Reports to: Sales Director
Responsible for: No direct Reports
Effective: February 2025
Overall Purpose:
Serves the sales team by organising sales activities. Developing customer relationships and identifying sales opportunities within our current customer base as well as new prospects. Acting as a liaison between customers and the company.
Main Duties and Responsibilities:
- Sales calls to prospective customers
- Develop and research new customer opportunities
- Account management including progressing orders and upselling
- Maintaining service levels
- Sales admin for priority accounts to include co-ordination of the sales order chain
- Answer inbound calls to the business and direct them accordingly
- Respond to sales enquiries by email and telephone
- Progress sales orders with the appropriate departments and notifying customers accordingly
- Respond to product information enquiries
- Provide relief to customer service team
- Ad hoc some general administrative tasks will be required as part of the role providing sickness and absence support to the customer service team (Process daily orders onto MieTrak (ERP system) Communicate with customers about their orders, including any delays or changes in delivery and update systems as necessary to record those changes, RMA’s and POD’s)
- Maintain thorough and accurate customer sales records
- General administrative tasks on an ad-hoc basis
Key Skills & Experience:
- Strong interpersonal skills
- Numerate and literate with clear communication skills
- Time management skills
- Listening skills
- Good business acumen with the ability to identify business opportunities
- Ability to demonstrate patience
- Attention to detail and high level of accuracy
- Effective verbal and listening communication skills
- Able to work as a team
- Ability to prioritise and work to deadlines
Person Specification / Key Behaviours:
- Be honest and trustworthy
- Demonstrate sound work ethics
- Be forward thinking, adaptable and practical
- Committed and proactive
- Reliable, flexible and co-operative
- Enthusiastic sales drive
- Ability to absorb information and willingness to develop product knowledge
Qualifications:
- BA in Business Administration
- 2 or more years’ experience in sales
Company Profile:
Redhill Manufacturing Limited is one of the UK’s leading manufacturers of access, storage and manual handling equipment. We offer a comprehensive range of products, built in Worcestershire, and supplied to industry, wholesalers and businesses across the UK and Europe. We are Proud to be the only manufacturer to hold a BSI Kitemark on our mobile safety steps.
We are a third generational family business (Est 1978) and are proud to say that we have been able to evolve over the years to the changing demands within our industry. We are innovative and welcome new ideas that capture efficiency and technological advancement.
For more information about Redhill Manufacturing Ltd please visit our website on www.redhill.co.uk where you can view our About Us Page and access our Media Page with our latest news.
Company Benefits
- EAP – 24 hour GP Line, 24 hour Counselling Line, Discount codes for 100’s of stores
- Cash Plan – Optical, Dental, Dental Accident, Chiropody, therapy Treatments, Specialist Consultations and Diagnostics, Westfield Rewards, Scanning Service (MRI, CT & PET scans), Gym Discounts, Personal Accident – Accidental Death and Permanent Disability. Values are dependant on scheme level.
- Birthday’s off as an additional day to holiday entitlement
- Value Awards
- Recommend a Friend Scheme
- Workplace Pension Scheme
- Friendly Team
- Free parking and close to public transport
- Large canteen and lockers
- Early finish on Friday’s
28 days holiday (to include standard 8 statutory and other public holidays and 20 days’ normal holiday in each holiday year, from this entitlement, you must reserve annual leave to cover any periods during which we close down during the year).
Holiday entitlement rises from the beginning of year 2 of your employment, your holiday will increase by 2 days to 30 days per annum, total (22 days’ annual leave plus 8 statutory holidays, from this entitlement, you must reserve annual leave to cover any periods during which we close down during the year).
After 10 years continuous, your holiday will increase to 31 days in each holiday year, which includes all statutory and public holidays (23 day’s annual leave plus 8 statutory holidays, from this entitlement, you must reserve annual leave to cover any periods during which we close down during the year).
Our fixed holidays are shown in the holiday sheet attached
Company Values:
Reliable: Our products are reliable with unrivalled quality, and we ask the same of our team
Excellence: We strive for excellence every time
Dedication: We follow through on our actions, and are dedicated to make a difference
Honesty: We do the right thing, every time, even when no one is looking
Innovative: We are creative and empowered to better our business
Leaders: We set the standards, we do not follow them
Learning: We are committed to learning every day; about ourselves, our business and products
Future Prospects:
We aim to support continued professional development where appropriate and promote where possible. We have a skills matrix and actively encourage our employees to develop their skill set as we believe it makes us stronger as a business and enables us to react quickly to market changes and demands.
Interested in this position? Complete the form to send your CV to our friendly HR team.
+44 (0)1527 529002
sam@redhill.co.uk